Frequently Asked Questions
What is the IVE Group Whistleblower Service and What can be Reported?
The IVE Group Whistleblower Service is an independent service run by Stopline that gives you the opportunity to report misconduct, or an improper state of affairs or circumstances in relation to the Company – anonymously if you wish. Examples of matters that would be reported include but are not limited to
- illegal conduct such as theft, violence or threatened violence, criminal damage against property
- fraud, corruption, misappropriation of funds or money laundering
- offering or accepting a bribe
- failure to comply with legal or regulatory requirements
Please refer to the Whistleblower Policy for more detail.
Why does IVE Group have an external whistleblower service?
By partnering with an external specialist partner in Stopline, IVE Group is adopting best practice in this aspect of corporate governance. The Stopline service provides multiple easy to access channels to report a matter.
How do I make a report?
You can make a report via multiple channels as listed on the home page of this site, and as listed in the IVE Whistleblower Policy.
Who is Stopline?
Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au
Do I have to give my name?
No. Your report to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You can also elect to give your personal details to Stopline but direct that they are not to be provided to IVE. You can also elect to make a report with your personal details to be known to Stopline and IVE – if you do not wish to remain anonymous, this information may be provided to the Whistleblower Protection Officer at IVE Group. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date.
If I make a complaint regarding suspected misconduct, how will I be protected?
IVE Group is committed to the protection of genuine Whistleblowers against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. IVE Group has appointed Stopline to enhance confidentiality and anonymity within IVE Group with respect to Whistleblower procedures.
Full details in relation to protection are outlined in the IVE Whistleblower Policy (available on the IVE intranet or via the Policies link on this site).
How does Stopline work?
Stopline enables employees, contractors and stakeholders to report relevant matters in good faith via telephone, email, internet or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Whistleblower Protection Officer at IVE Group. The program then necessitates procedural requirements dealing with and finalising the outcome of the disclosure.
Who and what is the Whistleblower Protection Officer?
A person within IVE Group is responsible for ensuring that all serious complaints are handled appropriately. The Whistleblower Protection Officer is responsible for IVE Group’s role in managing disclosures and being the contact point for both Stopline and IVE Group.
When should I contact Stopline?
You can contact Stopline when you have knowledge of or suspect any matter involving misconduct, or an improper state of affairs or circumstances in relation to the Company. Please refer to questions above and to IVE Whistleblower Policy for more detail.
At what time can I contact Stopline?
You can call Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week. A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST). Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, or mail.
As an employee, how do I know that somebody won't just make some false claim to settle a personal grudge?
The strength of Stopline is that all allegations will be professionally managed by trained Stopline staff. The experience of Stopline is that vexatious reports occur very infrequently. Stopline focuses on the message, not the messenger. The IVE Whistleblower Protection Officer may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.
Will I be kept informed about the result of making a report?
Yes. You will be kept advised about the status of the report, decisions made regarding how the matter is to be handled, time frames that apply and the result of any investigation and action taken as that information is communicated with Stopline. If you choose to remain anonymous, you will be issued with a confidential reference and password and must initiate contact through one of the methods outlined on the home page to receive feedback.
If I make a report will I be liable anyway?
Where a person who makes a disclosure is implicated in the misconduct, IVE Group will use all reasonable efforts to protect the individual from reprisals; however the act of reporting improper conduct may not shield the person from the reasonable consequences flowing from any involvement in serious misconduct.
Where else can I obtain information about the hotline and related services?
Full details are available in IVE Group’s Whistleblower Policy.